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現在請回想一下你剛入行的樣子。剛參加工作那會兒就像是一個新生兒，對外面的世界充滿着期待和恐懼。還記得那時站在咖啡廳的首席咖啡師身後，看着他打發牛奶，製作意式濃縮咖啡，再將每一杯咖啡遞到顧客手中。<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">他嫺熟的手法在我眼中就好比是變戲法。本以爲做咖啡這件事學起來非常簡單，但在我觸摸到咖啡機的那一刻，我突然意識到事情遠沒有我想象中的那麼容易。</span><span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">今天，與大家分享我在這過去幾年時間裏的心得體會，希望能給每一位新入行的咖啡師帶來幫助。</span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">1.請放鬆，一切都會水到渠成 </span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">經常見到一些剛入行的咖啡師因爲忘記了某種咖啡的配方或是某樣設備的使用方法而變得手忙腳亂。還有一些人在看到別人進步飛速的時候，就會自暴自棄，覺得“完蛋了，我太笨了，我落後了”。我想對這些咖啡師說：別緊張，放輕鬆。一旦你掌握了所有知識和技巧，你也能和其他人一樣做出完美的咖啡，學習是一個循序漸進的過程，一切都會水到渠成。 </span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">2.從失敗中學習 </span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">失敗與錯誤是無法避免的。你也許會在咖啡萃取完成之前就把手柄寫下來，會把盛滿滾燙牛奶的奶缸打翻。請不要慌張，要學會從失敗中總結經驗，即便是最成功的咖啡師也曾犯過錯誤。記住，失敗是成功之母，只有及時反思，從失敗中汲取經驗教訓，你才能成爲一名出色的咖啡師。</span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">3.善待同事 </span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">如果你的同事對你投來詫異或是尖銳的目光，那你十有八九是犯錯了。你很快就會發現咖啡師是一個特殊羣體，每一位咖啡師都曾經過百般磨練，他們都已經向老闆和顧客證明了自己存在的價值。而作爲一名迫切想要證明自己的新人，如果在手忙腳亂或是給顧客端錯咖啡的時候，面對同事的尖銳目光，你給出的反應是牴觸或者厭煩，那麼今後沒有人會願意跟你合作。反之，如果你投以溫暖的微笑，並且每天上下班都會和同事們打招呼，相信沒有多久你就會融入到這個團隊當中，成爲其中的一份子。</span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">4.顧客的責備並不是針對你個人的</span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">有時顧客會變得很挑剔，甚至有些雞蛋裏挑骨頭。有些人會把錢扔到你臉上，有些人則非常討厭別人問他杯子的型號，還有些人會在你爲他重複菜單時翻白眼。記住，每一名咖啡師都曾有過相同經歷，顧客的責備並非是針對你個人的。除非你每次都犯同樣的錯誤，大部分顧客還是和藹可親的。對於那些責備、甚至責罵你的人，不要心存怨恨，他們的無禮只能說明他們自身素質偏低。對於每一位顧客，請微笑面對，做你該做的事情。記住，並不是所有人都是友善的、懂禮貌的，即便是罵你兩句，他又能把你怎樣呢？ </span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">5.記住訂單並非難事</span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">經過了幾周的訓練，你終於有機會走上吧檯，爲顧客製作咖啡。但突然有一天，有一位顧客向你點了10杯咖啡，每杯咖啡的品種和配料都不一樣，你該怎麼辦？也許你的第一反應是完蛋了，我怎麼可能全都記住！放鬆，新人，這時你的同事會站出來爲你撐腰的，而且仔細想想，他所說的每杯咖啡你都做過，有什麼可慌張的呢？你只需按部就班地把每一杯咖啡做好就可以了。</span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">6.充分發揮主觀能動性</span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">終於到了我個人認爲最有用的一條建議了！咖啡師的工作很酷，但同時也很累。我就曾一度整天向朋友抱怨當咖啡師有多苦。人在疲憊的時候容易憤怒和焦躁。但你要做的是時刻保持快樂、冷靜、平和的心態，不要讓工作影響你的心情。我會在每天上班之前給自己打氣，對自己說：“看！今天天氣多好啊，我今天一定走運！要是有人找我麻煩，我會給他一個大大的微笑，然後心裏罵他一百遍！我會跟上咖啡廳裏音樂的節奏，把每一杯咖啡做到極致！一天過去的很快，只要努力就一定能獲得回報！”請別笑，這樣做真的很管用。要充分發揮自己的主觀能動性，時刻保持積極的心態，告訴自己一定能夠取得成功！</span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">7.學會問問題</span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">最後，一定要學會問問題！不管什麼問題都可以！如果你不知道，或者不確定，一定要和你的同事確認清楚。只有不恥下問，才能取得進步！</span><br />
<span style="margin: 0px; padding: 0px; border: 0px; font-size: 12px; vertical-align: baseline;">讓我們爲每一名咖啡師喝彩，正是因爲他們，我們才能每天喝到香醇無比的咖啡！你是我們真正的英雄！</span></div>
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'name' => '外國咖啡',
'dirname' => 'zixun/waiguokafeixinxi',
'pdirname' => 'kafeixinwen/zixun/',
'child' => 0,
'childids' => 320,
'thumb' => '',
'show' => '1',
'setting' =>
array (
'edit' => 1,
'disabled' => 0,
'getchild' => 1,
'linkurl' => '',
'urlrule' => 3,
'seo' =>
array (
'list_title' => '[第{page}頁{join}]{catpname}{join}{modname}{join}{SITE_NAME}',
'list_keywords' => '',
'list_description' => '',
),
'template' =>
array (
'pagesize' => 20,
'mpagesize' => 20,
'page' => 'page.html',
'list' => 'list.html',
'category' => 'category.html',
'search' => 'search.html',
'show' => 'show.html',
),
'cat_field' => '',
'module_field' => '',
'html' => 0,
),
'displayorder' => '0',
'acount' => '13',
'namerule' => '{typedir}/{Y}/{M}{D}/{aid}.html',
'namerule2' => '{typedir}/list_{tid}_{page}.html',
'mid' => 'article',
'pcatpost' => 1,
'topid' => '1',
'domain' => '',
'catids' =>
array (
0 => '320',
),
'is_post' => 1,
'mobile_domain' => '',
'tid' => 1,
'url' => 'https://gafei.com/list-zixun/waiguokafeixinxi.html',
'total' => 13,
'field' =>
array (
),
),
323 =>
array (
'id' => '323',
'pid' => '2',
'pids' => '0,1,2',
'name' => '7月資訊',
'dirname' => '7yuezixun',
'pdirname' => 'kafeixinwen/zixun/',
'child' => 0,
'childids' => 323,
'thumb' => '',
'show' => '1',
'setting' =>
array (
'edit' => 1,
'disabled' => 0,
'getchild' => 1,
'linkurl' => '',
'urlrule' => 3,
'seo' =>
array (
'list_title' => '[第{page}頁{join}]{catpname}{join}{modname}{join}{SITE_NAME}',
'list_keywords' => '',
'list_description' => '',
),
'template' =>
array (
'pagesize' => 20,
'mpagesize' => 20,
'page' => 'page.html',
'list' => 'list.html',
'category' => 'category.html',
'search' => 'search.html',
'show' => 'show.html',
),
'cat_field' => '',
'module_field' => '',
'html' => 0,
),
'displayorder' => '0',
'acount' => '1',
'namerule' => '{typedir}{Y}{M}{D}{aid}.html',
'namerule2' => '{typedir}/list_{tid}_{page}.html',
'mid' => 'article',
'pcatpost' => 1,
'topid' => '1',
'domain' => '',
'catids' =>
array (
0 => '323',
),
'is_post' => 1,
'mobile_domain' => '',
'tid' => 1,
'url' => 'https://gafei.com/list-7yuezixun.html',
'total' => 1,
'field' =>
array (
),
),
) |
| urlrule |
'/views-52784-[page].html' |
| fix_html_now_url |
'' |
| my_web_url |
'https://cdn.gafei.com/views-52784' |
| get |
array (
's' => 'article',
'c' => 'show',
'id' => '52784',
'm' => 'index',
) |
